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Doctor Patient Communication: The Universal Upset Patient Protocol in Healthcare Communications
Universal Upset Patient Protocol Lecture
Communication Skills: A Patient-Centered Approach
Difficult patient - angry about office wait - empathic
Improving Doctor to Patient Communication - Eran Kabakov, Docola: NOW #100
Doctor, Patient, and Caregiver Communication
Patient-doctor communication: managing family groups
Better Communications Between Patients and Doctors
How to handle angry patient | Communication skills
Strategies for Better Doctor-Patient Communication
Communicating Better With Your Patients
"Communication Key to Quality Doctor/Patient Relationship" Tel Franklin, M.D.
